What products and platform versions are supported?
AiRISTA's RFID, RTLS, GPS products and platforms versions that are supported include the current version of each product category as well as two prior versions.
What support and maintenance plan offerings are available?
AiRISTA's Pre-Sales AiRISTA's Pre-Sales Support is designed to facilitate the RTLS solution evaluation process, AiRISTA offers free support via the Knowledge Base, telephone, and email to potential customers. It is an opportunity to demonstrate the level of professionalism that customers can expect after the sales process.
AiRISTA's Post-Sales support plan offerings include:
- Standard Support: Our Standard Support program meets all your basic maintenance needs. Your designated staff will have access to our expert support engineers, M-F, 8:30 AM - 5:30 PM EST, with contacts via email and phone. You'll receive our platform updates and service packs, of course, and software upgrades will be available for purchase.
- Premium and Partner Support: Our Premium and Partner Support program is available 24x7, including weekends and holidays, giving your designated staff access to our expert support engineers, with contacts via email, and phone. You'll receive our AiRISTA Readiness Assessment to prevent and be ready for emergencies. And you'll get all our software updates, patches, and upgrades.
Customers who purchase AiRISTA solutions can optionally purchase AiRISTA's standard annual maintenance plan. This plan includes unlimited support and software upgrade.